Utilities and internet
Ask which services are included, separately billed by the property, allocated from a shared account, or opened directly by the tenant.
- Who opens electricity?
- How are water and sewer billed?
- Who handles trash and recycling?
- Can the tenant choose an internet provider?
- Are utility deposits or connection charges expected?
- Are there technician-access or wiring restrictions?
Insurance, deposits, and move-in charges
Request an itemized written amount rather than relying on a verbal total.
- Is renters insurance required, and what proof is requested?
- Which amounts are rent, deposits, or nonrefundable fees?
- Are pet, parking, key, or amenity charges separate?
- When is each payment due?
- What written terms govern refunds or deposit alternatives?
Maintenance and documentation
Know how to report both existing damage and future maintenance.
- How are routine requests submitted?
- What is the emergency maintenance channel?
- Which move-in condition form is required?
- When and how should existing damage be reported?
- Will the property confirm receipt in writing?
Access, parking, pets, and move-in day
Confirm the practical rules that can delay a move or create an unexpected charge.
- What keys, fobs, permits, or access devices are issued?
- Where may residents, guests, and moving vehicles park?
- Are elevators or loading areas reserved?
- What pet approvals and records are required?
- Are there move-in date, time, or insurance restrictions for movers?
Keep the final answers with the lease
Ask for promises, changes, included services, and charges to appear in the signed documents or authorized written communication. MoveIn does not review or store the lease; obtain qualified advice if you need help interpreting legal rights or obligations.